Crisis care


Warning message

You're viewing a copy of this website which isn't the "live" website; any content or settings which you change here may be lost if this site's database is replaced with the database from live.

Work with police, hospitals, ambulance service, GPs and local authorities to improve care for people experiencing a mental health crisis.

Delivery date:

  • DELIVERED: new way of providing urgent care started April 2016 / additional work on-going

To do this we will:

  • have a clear and agreed mental health crisis protocol in place across the NHS, ambulance service, police and other parts of the health and care system
  • invest in more 24/7 mental health services in our hospitals
  • provide more evening and weekend specialist mental health support for children.

It is better for people because:

  • a properly joined-up system will mean more effective support during a crisis and a better recovery
  • people can rely on getting the care they need, when they need it the most
  • effective, tailored support is in place so people are less likely to need a stay in hospital.

It is better for the health and care system because:

  • a better level of care can be provided with available resources
  • fewer people will need a stay in hospital, so wards will run more smoothly, including scheduled operations and emergency care
  • performance will improve for agreed national standards.

Key facts:

  • people with mental illness are more than three times more likely to visit A&E and nearly five times more likely to have an unplanned stay in hospital, compared to those without
  • in a recent national survey, only 14 per cent of adults who had experienced a mental health crisis said they received the right support
  • 15 per cent of people who experience an episode of psychosis will have repeated relapses.

Expected outcomes:

  • fewer stays in hospital for people experiencing a mental health crisis
  • every hospital will have mental health teams in place to support residents of all ages
  • joined-up approach across the NHS, ambulance service, police and wider health and care system.