Roll out of the national Making Every Contact Count programme

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Train relevant non-specialist staff to have helpful health and wellbeing conversations with public, patients and families. 

Delivery date:

  • 31 March 2018

To do this we will:

  • train 2000 frontline NHS, local authority and voluntary sector staff on the best way to take opportunities to speak to residents and patients about health and wellbeing
  • train staff to train others across our eight boroughs to increase impact
  • encourage all NHS, local authority and voluntary sector organisations to make it ‘business as usual’ for staff to be able to have a chat and make difference.

It is better for people because:

  • they will get even earlier health and wellbeing advice and signposting to helpful services
  • people will get more encouragement locally to seek advice and support, rather than relying on GP or hospital appointments
  • prevention is better than cure – people will have a better quality of life if health and wellbeing issues are tackled earlier.

It is better for the health and care system because:

  • tackling health and wellbeing issues early will mean less pressure on GPs and hospital services
  • frontline staff will be better equipped to help and support members of the public, making  a real difference even when they’re not clinically trained
  • advice and support can help drive down lifestyle related illnesses like obesity, heart disease and type 2 diabetes.

Expected outcomes:

  • health promotion becomes part of day-to-day work for  staff across public, voluntary and community, and private sectors
  • more people attending lifestyle services such as smoking cessation, alcohol misuse, weight management services, and community activities
  • reduced admissions due to lifestyle associated conditions (like heart disease and diabetes)
  • improved health and wellbeing of NW London workforce.